🚚 Free shipping on orders over Rp50.000
Go to your Orders page, find the order, and click 'Request Return'. Select a reason and provide details.
The seller will review your return request within 2 business days. You'll be notified of the decision.
Pack the item securely in its original packaging. Ship it back using the provided return instructions.
Once the seller receives and inspects the returned item, your refund will be processed within 3-5 business days.
Items that qualify for our return policy
Items excluded from our return policy
Refund is returned to the original payment method used during checkout.
Faster option — credit is added to your account balance for future purchases.
Most items can be returned within 7-14 days of delivery. Check the product page or your order confirmation for the specific return window.
If the return is due to a seller error (wrong item, defective, etc.), the seller covers return shipping. For buyer's remorse returns, the buyer is responsible for return shipping costs.
Currently, we support returns and refunds. For exchanges, please return the original item and place a new order for the desired item.
Report damaged items within 48 hours of delivery by going to your Orders page and selecting 'Report Issue'. Include photos of the damage for faster resolution.
Refund processing begins once the seller receives and inspects the returned item. It typically takes 3-5 business days for the refund to be processed, plus additional time depending on your payment method.