Important Notice
These policies are subject to change. Sellers will be notified of any significant updates at least 30 days in advance. Last updated: February 2026.
Commission Structure
Standard Commission Rates
Our marketplace charges a competitive commission on each sale. The standard rate is set during seller onboarding and varies by product category. You can view your current commission rate in your seller Dashboard under Settings.
When Commissions Are Deducted
Commissions are calculated on the net sale amount (after any discounts or coupons). They are deducted automatically when payouts are processed. You will see a detailed breakdown in every payout report.
Payout Schedule
Payouts are processed on a regular cycle. Once an order is marked as delivered and the return window has closed, the net amount (sale price minus commission) is added to your next payout batch.
Product Listing Rules
Accurate Product Information
All product listings must include accurate titles, descriptions, images, pricing, and availability. Misleading information may result in listing removal and account penalties.
Image Standards
Product images must be high quality (minimum 800×800px), show the actual product, and have a clean background. Stock photos are allowed only if they accurately represent the product being sold.
Pricing Rules
Prices must be competitive and fair. Artificially inflated prices paired with misleading discounts are prohibited. Compare-at prices must reflect genuine previous selling prices.
Prohibited Items
Restricted Categories
The following items are strictly prohibited: counterfeit or replica goods, illegal substances, weapons, hazardous materials, items that infringe intellectual property rights, and adult content not approved by the platform.
Enforcement
Listings found to contain prohibited items will be removed immediately. Repeat violations may result in permanent account suspension. If you are unsure whether a product is allowed, contact Seller Support before listing.
Order Fulfillment
Processing Time
Orders must be confirmed within 24 hours and shipped within the processing time specified in your shipping settings. Failure to fulfill orders on time negatively impacts your seller rating.
Packaging Standards
Products must be packaged securely to prevent damage during transit. Include a packing slip with the order details. Branded packaging is encouraged but not required.
Tracking Information
You must provide valid tracking information for every shipped order. Orders without tracking may not be protected under seller protection policies.
Returns & Refund Policy for Sellers
Return Window
Customers may request a return within the platform's standard return window (typically 7–14 days after delivery). Sellers are expected to process approved returns promptly.
Refund Processing
Once a returned item is received and inspected, refunds must be processed within 3 business days. Refund amounts are deducted from your next payout.
Disputes
If you disagree with a return request, you may escalate it through the dispute resolution process. The platform admin will review and make a final decision.
Account Policies
Account Verification
All seller accounts must be verified with accurate business information. Providing false information during registration is grounds for immediate account termination.
Multiple Accounts
Sellers are permitted to operate only one seller account per individual or business entity unless expressly approved by platform administration.
Account Suspension
Accounts may be suspended for policy violations, poor performance metrics, excessive customer complaints, or fraudulent activity. Suspended sellers will be notified and given an opportunity to appeal.
Performance Standards
Key Metrics
We monitor several performance indicators: Order Defect Rate (< 1%), Late Shipment Rate (< 4%), Cancellation Rate (< 2.5%), and Customer Response Time (< 24 hours).
Performance Reviews
Seller performance is reviewed monthly. Consistently meeting or exceeding standards may qualify you for benefits such as featured listings and reduced commission rates.
Improvement Plans
Sellers falling below performance thresholds will receive an improvement plan with specific targets and timelines. Failure to improve may result in account restrictions.
Dispute Resolution
Seller-Buyer Disputes
We encourage sellers and buyers to resolve issues directly through the messaging system. If a resolution cannot be reached, either party may escalate the dispute to platform administration.
Admin Mediation
Our team will review all evidence from both parties and make a binding decision within 5 business days. Decisions are based on platform policies, transaction records, and submitted evidence.
Appeals
If you disagree with a dispute resolution, you may file one appeal within 7 days of the decision. Appeals are reviewed by a senior team member and the decision is final.